Electronic Cigarette Shop FAQ's

Miniciggy FAQs

What is the nicotine content of your refills?

High Strength Cartomisers – 18mg   Medium Strength Cartomisers – 11mg Low Strength Cartomisers – 4mg   Menthol Cartomisers – 18mg

When will you send my order?

Orders received Monday to Friday before 2pm are dispatched the same day
Orders Received after 2pm Monday to Friday are dispatched the next working day
Orders received over the weekend are dispatched on the following Monday

When should I receive my order?

95% of orders are received Next Day.  If order has not been received within 3 working days you should This email address is being protected from spambots. You need JavaScript enabled to view it. by email

Can I alter my address for delivery?

Yes. In the checkout process you can add a different address.

Do you offer any warranty?

We offer a liftime replacement guarantee for Chargers and Batteries.

How can I return unwanted goods?

Contact us by email and we will explain how to do this

Our Address for returns is:

5b Charnwood Park
Clos Marion
CF10 4LJ

How do I order?

Click on the products you want and go to checkout. You will be instructed along the way.

What is in your Refills?

Water Nicotine and Propylene Glycol are contained in our cartomisers

A refill will last how long?

Each cartomiser is designed to last about as long as a pack of 20 cigarettes and provides around  the same quantity of nicotine

How do I get hold of you ?

By email or telephone. We are happy to respond very quickly to your needs

Is the Electronic cigarette a safe product?

Much safer than smoking. Check the health tab on our site

Can I use your products with products from other suppliers?

No. Our products will not function with any other products. Lifetime warranty is invalid if unauthorised Non-Miniciggy products are used.

What is your location?

Check our address in the contact section of the site

Can I exchange a product If I have bought the wrong item?

Of course. Just send us an email and we will arrange it

Can I purchase from outside the UK?

Yes. Send us an email for postage rate


Is there any age restriction ?

Yes, you should be over 18 to buy our products

How will I know when to charge the battery?

If the light at the end of your electronic cigarette flashes, it needs charging

What is the proceedure for charging batteries?

Just attatch it to the charger Check the simple video instructions in the Starter kit section of our site

How is a charged battery indicated?

The red light on the charger will become blue

How do I get your help?

Simply call us or email

Why do people choose our products?

This is simple. We are the best.

hannah support